How it Works

GETTING STARTED

Evaluations and Meet-and-Greets

All potential Adventure, Day Camp, Boarding, and Board and Train clients will have a 30-Minute Evaluation with the trainer who is available to start up services with their dog. This service is provided free-of-charge. There is no obligation to book with Dog Adventures Northwest LLC at or after the Evaluation. All Pet Sitting clients will have a 30-Minute Meet-and-Greet with the pet sitter who is available to start up services with their dog. This service is provided free-of-charge. There is no obligation to book with Dog Adventures Northwest LLC at or after the Meet-and-Greet.

Puppies

Puppies may begin Country Adventures at six months of age. Before this time, puppies are welcome (and encouraged!) to work with Dog Adventures Northwest through Private Training.

Animal Aggression

Dog Adventures Northwest LLC does not offer Adventure services to aggressive or highly reactive animals, though we are happy to consider aggressive or reactive dogs as a part of our Private Training service. As a Dog Adventures Northwest client, you agree to honestly represent your dog’s history, and disclose any history of biting and/or threatening behavior to a person or animal. You are responsible for all costs (including, but not limited to, medical care, legal fees, etc) if your dog bites a person or another animal while they are in our care. You are also responsible for contacting Dog Adventures Northwest if you notice any significant behavioral changes in your animal, and Dog Adventures Northwest agrees to do the same. Dog Adventures Northwest LLC is unable to accept dogs that have a bite history resulting in medical intervention, either with another dog or a person.

Vaccinations

We require that all dogs have had their core puppy vaccines (Distemper, Adenovirus, Parvovirus, and Rabies), and that they either receive boosters or titers, at the recommendation of their vet. Dogs who are boarding with us additionally need to be on preventative flea treatment. Though the Bordetella, Leptospirosis, Parainfluenza, and Canine Influenza vaccines are not required, it is highly recommended that all adventuring dogs receive these vaccines. To start services with Dog Adventures Northwest, please forward a digital copy of your dog’s vaccination records to woof@dogadventuresnw.com.

Health

Please be sure to inform us of any health condition your dog may have, including food allergies. Note that brachycephalic dogs, puppies, and geriatric dogs, and those with laryngeal paralysis or Addison's disease may require additional precautions and closer attention.

Dog Adventures Northwest LLC cannot provide service to any pet that has any form of contagious illness. For the safety of our trainers and the other dogs in our care, please let us know if you need to suspend service due to animal illness.

Equipment

Clients are responsible for supplying a flat collar with identification, a harness, a leash, and any necessary medication. Dog Adventures Northwest will supply every off-leash dog a Garmin Astro 430 satellite GPS tracker while on adventures and will charge a one-time equipment maintenance fee of $50 for this service. Dog Adventures Northwest LLC will not employ the use of any aversive equipment, such as choke chains, pinch collars, tightly fit Martingale collars, or e-collars. If you use these items, please supply alternate items when your dog is spending time with us. Please note that Dog Adventures Northwest LLC is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

Intact Males/Females

Intact males and females are welcome to join our services, provided they are deemed safe by Dog Adventures Northwest LLC, and that their intactness does not interfere with another dog's adventure experience. Excessive mounting, indoor marking, aggression, and bullying are not allowed, nor are females that are in heat or carrying puppies.

COMMUNICATION

Time to Pet Portal

Dog Adventures Northwest LLC uses an online management software for scheduling, invoicing, payments, measuring satisfaction, and tracking specifics as to your dog’s care. Once your account has been activated, please fully complete the “Client Details” and “Pet Details” sections of your profile. This information is integral to the care of your pet, so please do take the time to thoughtfully fill in all fields. Additionally, you will be asked to sign the Dog Adventures Northwest LLC Terms and Conditions and liability waiver when you log in for the first time. Services cannot begin until you have agreed to the Dog Adventures Northwest LLC Terms and Conditions and signed the liability waiver.

Time to Pet Communication

Please communicate with us in the way that is most convenient for you. In order to keep everyone in the loop, however, we will update your Time to Pet conversation feed and/or Time to Pet profiles with any important info. This allows us to have all communication in one place. The information contained in Time to Pet can be viewed by all Dog Adventures Northwest trainers who care for your dog, so this is the easiest way to make sure we have all of the relevant info on-hand.

Report Cards

At the end of every service, you will receive a report card of your dog's time with us, including a brief write-up and photographs.

SCHEDULING

General Scheduling

Our trainers are all independent contractors, and therefore make their own schedules. If you find that your scheduling needs do not meet the trainer’s availability, please let us know, and we will do our best to reassign you to a different trainer. Dog Adventures Northwest LLC books services 7 days a week and 365 days a year.

Pick-Up and Drop-Off Windows

All of our services provide pick-up and drop-off at your home or office, with the exception of our Day Camp service and our Boarding services. Due to the unpredictability of traffic and the pick-ups and drop-offs of your dog’s Adventure buddies, we cannot guarantee arrival at your home at an exact time. The times listed as pick-up and drop-off times are approximate. If a trainer is going to arrive more than an hour after the approximate pick-up time, they will communicate via phone call or text.

Cancellation Policy

Cancellation fees for Adventures and Day Camp are as follows:

  • 50% of the cost of service if cancellation occurs within 24 hours of service
  • 100% of the cost of service if cancellation occurs within 3 hours of service

Cancellation fees for Private Training are as follows:

  • 50% of the cost of service if cancellation occurs within seven days of service
  • 100% of the cost of service if cancellation occurs within three days of service

Deposit and cancellation information for Pet Sitting, Adventure Boarding, and Adventure Board and Train is as follows:

  • a 25% deposit of the service total is required to reserve dates for overnight care
  • this deposit will be fully refunded if service is cancelled six or more weeks before the first date of service, or if the cancellation occurs within three days of the initial request

Our cancellation fees are not at all meant to be punitive; life gets in the way sometimes and we totally get that! The fees instead only serve to cover the trainer's missed earnings. If we have enough notice of a cancellation, we can make sure our trainers' schedules stay full. In the event of a late cancellation, however, we don't have time to fill that spot, and our trainers — who all work on commission — are not able to make up those funds. Thank you in advance for your understanding!

Inclement Weather

If there is snow falling or snow/ice on the roads, we may need to cancel. It is up to each individual trainer as to what feels safe to them, and whether to offer services when the roads may be dicey. If your trainer does not feel safe venturing out, but you would still like service, we will do everything we can to find a substitute. If your property is likely to be impassable in the event of snow or ice, please keep us in the loop when it comes to driving conditions in your area on the day of your pup's Adventure.

In the event of severe weather after an Adventure has begun, the service schedule may be changed, interrupted, altered, or cancelled at our discretion. In the unlikely event that your home is no longer reachable due to extreme weather mid-Adventure, your trainer will work with you and the Dog Adventures Northwest Manager to develop a plan.

Substitutes

Trainers occasionally need to take time away due to sickness or scheduled vacations. Trainers will give clients as much notice as possible for these times. When a trainer cancels, clients can either choose to cancel service or request a substitute. Clients may also request a free meet-and-greet with the substitute trainer if schedules allow.

Reminders

If you have services scheduled for any given week, you will receive an emailed reminder on the Thursday before the week of service.

PAYMENTS

Credit Card Storage

Time To Pet is fully PCI Compliant (for validation: https://www.timetopet.com/pci). Time To Pet never stores credit card information on its servers; instead, all credit card information is stored via the integrated payment processor's secure storage, and only the last four digits of a client’s card and the card’s expiration date are viewable to us. All of Time to Pet's integrated payment processors are also fully PCI compliant. Dog Adventures Northwest LLC uses Stripe as a payment processor, which is fully integrated into the Time to Pet system.

Regular and Recurring Services

Payment for all regular and recurring services is due on the first of every month for the upcoming month’s services, unless alternate arrangements have been made. Note that clients who book one or more recurring services per week will receive a 10% discount.

Irregularly Scheduled Services

Payments for irregularly scheduled services will be due on the date of service, unless alternate arrangements have been made. Upcoming invoices can be viewed at any time through the Time to Pet portal.

Overnight Services

For Pet Sitting, Adventure Boarding, and Adventure Board and Train reservations, 25% of the invoice is due upon receipt to hold the dates, and the balance is due the day before your trip.

Automatic Payments 

Dog Adventures Northwest LLC will charge the card on file for services on behalf of all clients. If you do not wish for us to run your card, please let us know, and you can individually pay on every invoice. We can also arrange our automatic payment system to charge you on a different schedule. You can view all upcoming invoices at any time through the Time to Pet portal. Please note that automatic payments are opt-out only. Unless you specifically request to personally pay on every invoice, Dog Adventures Northwest LLC will process payment on your behalf.

Cancellations on Pre-Paid Services

If a cancellation on a prepaid service is not subject to the Cancellation Policy (under "Scheduling"), clients will see a credit on their next invoice for the price of the cancelled service. If there is no upcoming invoice, clients can choose to receive a refund or hold the amount as credit on their account.

Delay in Payment

If a client opts-out of automatic billing and is more than two weeks past due on an invoice, Dog Adventures Northwest LLC reserves the right to suspend service until payment is received. For payments more than two months overdue, Dog Adventures Northwest LLC reserves the right to employ a collection company to collect payment and fees.

ANIMAL CARE

Ratio

Dog Adventures Northwest maintains a strict ratio of four dogs to one human. We will never have more dogs than we can safely and securely handle. All dogs in our care receive highly individualized attention.

Transportation

All Dog Adventures Northwest trainers who drive dogs as a part of service carry valid driver's licenses and insurance. Note that trainers transport dogs to and from Adventure locations safely, using tethers, grates, crates, and/or dog restraint systems.

Exercise

We keep our pups happily hiking and playing during their time with us. The amount of exercise your dog needs depends on his or her age, breed, and health. Please speak with your vet if you have any concerns about your dog’s ability to go adventuring. Exercise modifications can be made for senior dogs, or pups recovering from injury or illness. Note that no dog will be pushed to exercise if he or she shows any signs of fatigue, and that rest stops and water breaks are part of every Adventure.

Reliable Recall

If your dog does not come when called, you can book Private Training with us to train recall in a controlled setting before we venture into the wilds. If you are unsure of your dog’s recall, we can also schedule a one-on-one Trial Adventure with a trainer for further assessment. Our Adventure leaders are all dog trainers, and will be able to appropriately assess your pup’s tendencies, and also to teach your dog a reliable recall while out on the trail. Note that most dogs — while they may rove and ramble — have little desire to actually run away. Even so, for safety's sake, all dogs will be required to wear a Garmin satellite GPS tracker, provided by Dog Adventures Northwest.

Training

We teach and actively practice recall while out on the trail through positive reinforcement training. We additionally reinforce desirable dog behavior (sit, down, come, drop-it, leave-it, stay, etc.) and manage undesirable behavior (jumping up, resource guarding, leash reactivity, mouthiness, bullying, mounting, etc). We absolutely refrain from positive punishment and negative reinforcement operant conditioning, either through training or management tools.

Animal Temperament

It is essential that your dog is socialized to other dogs if you would like him or her to adventure with us. Your dog doesn’t have to be the life of the party, but aggression issues will not be accommodated. Dogs go out in groups of no more than four dogs to one trainer to ensure everyone has a good time and is kept safe. Dogs on a weekly schedule go out with the same group, and often become good friends with their other adventure buddies.

Clean Paws and Towel-Dried Coats

Your dog will likely get a bit dirty on his or her Adventure. No dog will be kept from getting dirty if that is in their heart’s desire. All dogs, however, will be returned with clean paws and a towel-dried coat. Dogs who love mud can also get hosed off outside of your home. (If this is your preference, please detail the location of your spigot and hose to your trainer, and be sure it is in proper working condition.) Please note that we do not offer dog bathing, though we are happy to drop off your pup at the groomer’s instead of your home.

Allergies

Please let us know if your dog has any allergies, and also list this information in your pet's profile. We can accommodate basic food allergies by using alternate treats. For more significant allergies, however, we may ask you to supply treats for your pup.

Medication

Dog Adventures Northwest LLC is happy to follow all provided instructions to administer medications but cannot be held responsible for complications that arise as a result.

Sickness

We will notify you if your animal vomits, has loose stool, has a notable change in behavior, or appears sick in any way. Please note that we cannot care for any animal that has any form of active contagious illness. If a Dog Adventures Northwest contractor is bitten or exposed to any disease or ailment received from client animals that have not been properly or currently vaccinated, you will be responsible for all costs and damages that may be incurred as a result.

Giardia

Giardia is a microscopic, contagious parasite common in the Pacific Northwest. It causes the gastrointestinal illness known as giardiasis, resulting in diarrhea and vomiting. Giardia cysts can live for many months in the water and soil, as long as it is relatively cool and wet. Cysts are acquired from fecal-contaminated water, food, objects, or self-grooming. While Giardia is common and very treatable with medication, it is highly contagious in dogs and no fun for anyone. Dogs exhibiting symptoms of Giardia will not be allowed to adventure with Dog Adventures Northwest LLC until they have received a clear fecal test from their vet and have been thoroughly bathed.

Fleas and Ticks

We are starting to see a rise of both fleas and ticks in the Pacific Northwest. Our adventure leaders will do a once-over at drop-off, but it is also good for pup parents to be on the lookout. While not required for adventuring, preventative flea and tick medication is highly recommended. Note that preventative flea and tick medication is required for all Boarding reservations.

Salmon Poisoning

Salmon poisoning is caused by a bacteria/parasite combo that can infect wild fish found in coastal streams of the Pacific Northwest (primarily salmon and some kinds of trout and salamanders). While it is unlikely that a dog on an Adventure will take a bite of an infected fish, we take the possibility of salmon poisoning very seriously. In the event that a dog does ingest any part of a fish while out on an Adventure, we will secure all dogs away from the fish, take a photo for future identification, and hike in a different direction. We will then notify you to watch out for signs of infection (decreased appetite, lethargy, weight loss, vomiting, and diarrhea), in which case you should take your animal to the vet for antibiotics and a dewormer. Fortunately, salmon poisoning has clear symptoms and is highly treatable with proper care.

Injuries and Emergencies

Dog Adventures Northwest LLC takes every precaution to ensure your dog’s safety. Your dog will be kept on leash from your home to the car and from the car to the trailhead/park entrance. On our adventures, no dog is pushed beyond his or her physical comfort zone, and rest stops and water breaks are part of every adventure. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision. Additionally, even though we are experienced in deescalation through the use of recall, retreat, diversion, and appropriate body language, adventuring presents risks, and your dog may get injured by an unknown dog we meet while out on the trail.

Dog Safety While in an Unattended Vehicle in Hot and Cold Weather

Our trainers will take the following precautions when leaving dogs in vehicles during pick-up and drop-offs on hot or cold days:

  • for outside temperatures between 70 degrees and 80 degrees Fahrenheit, dogs will be left in a locked vehicle with all windows open a minimum of three inches for no more than ten minutes; no car will be parked in direct sunlight; in the event that shaded parking is not available, all windows receiving direct sunlight will have reflective shades
  • for outside temperatures below 40 degrees Fahrenheit and above 80 degrees Fahrenheit, dogs will be left in a locked and running vehicle for no more than ten minutes with the air conditioning or heat on (trainers will have a second set of keys)
  • all dogs will be kept away from car controls via a secure a grate, crates, tethers, and/or dog restraint systems
  • all dogs will have access to water to drink
  • a sign will be left in the window, listing the conditions inside the car, the trainer's estimated time away from the car, and the trainer's cell phone number

OVERNIGHT CARE

Hours of Care

For our Boarding services and our Round-the-Clock Pet Sitting service, we will be with your dog continuously from 10pm every night to 8am the next morning. We will be with your dog for a minimum of eight of the remaining fourteen hours, and with no more than four hours of continuous absence, unless specific alternate arrangements have been made. For our Overnight Pet Sitting service, we will be with your animals continuously from 6pm every night to 8am the next morning, unless specific alternate arrangements have been made. Dr0p-in Pet care is available for active Overnight Pet Sitting clients, at 30-minutes per visit.

EnvironmentDogs who stay with us for any of our Boarding services will be housed in a trainer's home. They will become a part of the trainer's family during their stay. They will sleep inside, and in a location that is either the same or resembles their sleeping space at home (ie crate, pen, bed, etc). Dogs will be kept on-leash outside on the trainer's property, with the exception of fully fenced areas.

Room and Board

When we are staying in your home, please be sure to let us know where we should sleep and bathe, and please supply clean linens and a clean towel. We will bring our own food, and will not eat or drink anything we find in your home.

Home Care

We will always treat your home and your property with respect, and will follow all specific instructions for home care, including security requests (ie locking doors and setting alarms), retrieving mail, watering plants, turning on/off lights, etc. We will never drink alcohol, smoke cigarettes, or engage in any kind of drug use while in your home or on your property.

If we are staying in your home, it is your responsibility to pet-proof any areas of your home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors, and other devices meant to contain the pet or restrict access to specific areas. We do not assume responsibility and have no liability for any injuries your pet may sustain or property damage your pet may cause while in their own home/property.

On the last day of pet sitting service, we will leave your home as clean or cleaner than when you left. Unless previous alternate requests have been made, we will do the following: start (and finish and fold, time allowed) a load of laundry with any used sheets, pillowcases, and towels; neatly fold any used blankets; remake the guest bed if time allows; wash all used dishes, dry, and put away; wipe down all kitchen and bathroom counters; sweep/vacuum/mop floors and rugs if necessary; put all furniture and home supplies in the exact location they were in when we first arrived; take out the trash; and do a final and thorough sweep of every room to ensure we have not left anything behind.

Home Visitors

Dog Adventures Northwest LLC reserves the right to deny service or terminate service because of safety concerns or inappropriate or uncomfortable circumstances. Please notify us if housekeepers, pest control services, realtors, friends, family members, etc. will have access to your home during your absence, and please notify these parties that we will be staying in your home. The police will be called on all intruders or suspicious acts without exception.

We will never invite or allow any other people onto your property or in your home. We will also not allow any animals other than yours into your home unless specific arrangements have been made with both you and the Dog Adventures Northwest Manager.

Unforeseen Purchases

In the event that additional items need to be purchased in your absence (pet food, litter, cleaning supplies, or other necessary items that contribute to the health and wellbeing of your pet), we will purchase these items, retain a receipt, and include these charges on your invoice.

Unforeseen Veterinary Visits

If you are going out of town, please call your veterinarian to let them know your dates of travel, that your pet will be in our care, and ask if they need to have specific paperwork in the event of veterinary care while you are away (other than the general vet release below). Please also be sure to put a credit card on file with your vet to ease financial logistics in the event of an unexpected vet visit.

What to Pack

For boarding, please pack the supplies needed for a successful stay. These items include: a flat collar with identification, a harness, a leash, meals, your pup's favorite treats, bedding, and any necessary medication. You may also want to bring your pup's crate if your trainer does not already have one that is a good fit for your pup.

Overnight Care Back-Up Plan

In the unlikely event that a dog in our overnight care exhibits symptoms of a contagious illness or needs to be moved due to safety concerns while you are out of town, clients are asked to provide an overnight care back-up contact when they fill out their Time to Pet profile. This information can be changed from trip to trip.

If your dog does get hurt while in our care, we will take them home, to your veterinarian, or to the closest emergency animal hospital, depending on the severity of the injury. We will contact you right away as well, and take your lead when it comes to your dog's care.

Though Dog Adventures Northwest is not financially responsible for any injury your dog may incur while adventuring, the risk of serious injury is quite low, and we will do everything in our power to prevent injuries of any kind. Please note that all of our trainers are up-to-date in animal first-aid, CPR, and rescue breathing, should the need arise.

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