Intake Consultation Expectations
Dog Adventures Northwest Contractors will receive notification of a new client via email. If the Contractor feels that their schedule and capacity aligns the needs of the client based on the information provided on the basic intake form, Contractors agree to do the following:
- Follow all General Contractor Expectations.
- Contact the client via the preferred method of communication listed on the basic intake form to schedule an Intake Consultation.
- Schedule the Intake Consultation at the client's home for Training Sessions; Intake Consultations for Adventure Board and Train can be held at the client’s home or the Contractor’s home, at the Contractor’s discretion.
- Notify Dog Adventures Northwest of the date, time, and location of the Intake Consultation by responding to the New Client Prospect email.
- Read the new client’s pet profile information in Time to Pet before arrival.
- Let the client know what to expect from the Intake Consultation: the purpose of the Intake Consultation, the 90-minute timeframe, and a discussion of the follow-up customized training plan.
- Review and discuss the client’s pet profile information in Time to Pet with the client.
- Assess the client’s goals and expectations for training; assess the client’s interest and availability in being a participant in the training; and assess the client’s basic knowledge of and history with dog training/socialization and/or behavior modification.
- Assess the dog’s temperament; assess the dog’s existing skills and/or triggers; and assess the dog’s learning style and reinforcers.
- Work together with the client to establish a very basic sketch of continued services, including a general discussion of potential services needed to accomplish goals, locations for Training Sessions (if not in the client’s home), the frequency of Training Sessions, and the participants in Training Sessions (ie the trainer and the dog working independently vs. the trainer working with the client and the dog).
- Begin working with the client and the dog if any time remains in the session.
- Use positive reinforcement and negative punishment operant conditioning. Absolutely refrain from positive punishment and negative reinforcement operant conditioning, either through training or management tools.
- Give a ten minute warning for the end of the consultation, and offer the client the opportunity to extend the time for an additional fee if both the contractor and the client are available.
- If possible, set the time and details for the first Training Session of the training plan.
- Fill out a brief spell-checked and grammar-checked report card through Time to Pet upon departure.
- Post a detailed and customized training plan in the "Conversation" feed of the client's Time to Pet page within 24 hours of the Intake Consultation. Ask the client if they would like to continue with Dog Adventures Northwest, and if they would like to proceed with the plan a la carte at $125/hour, or pay-in-full for services as a package to receive a 10% discount.
- Send an email to firstname.lastname@example.org with a la carte scheduling details or the number of Training Sessions for the client’s customized training plan and the first scheduled event for the plan. Emails to email@example.com should list the dog’s first and last name in the subject line of the email and the scheduling request/details in the body of the email.